Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website and services of Alpha Core Enterprises LLC ("Alpha Core," "we," "us," or "our"). By using our website or engaging our services, you agree to these Terms. If you do not agree, do not use our website or services.

1. Services

Alpha Core provides IT systems design, AI automation, and related consulting and support services for businesses. The specific work, deliverables, fees, and timeline for any engagement are described in the applicable consultation, proposal, statement of work, or other written agreement ("Engagement").

2. Order of Precedence

These Terms apply to your use of our website and serve as the baseline for our services. If you and Alpha Core sign a separate Engagement or written agreement, that document governs and controls over these Terms to the extent of any conflict, for the services it covers.

3. Consultations and Engagements

Services typically begin with a paid System Design Consultation. The scope of any further work is defined for each Engagement. We will perform the services with reasonable skill and care, consistent with generally accepted industry practices. Any timelines we provide are good-faith estimates, not guarantees.

4. Changes to Scope

Requests for work outside the agreed scope of an Engagement, including additional systems, further automations, or revised requirements, may require a written change order and may affect fees and timelines. We are not obligated to perform out-of-scope work until it is agreed in writing.

5. Fees, Payment, and Late Charges

Our standard services are offered in fixed-price tiers, currently the $299 System Design Consultation and project engagements from $1,500; larger or custom projects are quoted individually. Fees are due as stated in your invoice or Engagement. Unless otherwise agreed in writing, fees are non-refundable once work has begun. Invoices not paid by their due date may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law. We may suspend or stop work on past-due accounts, and you agree to reimburse our reasonable costs of collection, including attorneys' fees.

6. Client Responsibilities

You agree to: provide accurate and complete information; give us timely access to the systems, accounts, and personnel needed to perform the services; hold and grant the authority and permissions required for us to do the work; maintain current, independent backups of your data; and use our services and any deliverables in compliance with applicable laws and third-party terms. Delays, inaccuracies, or missing access on your side may affect timelines, results, and fees.

7. Third-Party Software and Services

Our work often involves third-party hardware, software, platforms, and AI providers that you already use or that we recommend. Those products are governed by their own terms and licenses, and we are not responsible for their availability, performance, security, pricing, or changes. You are responsible for obtaining and maintaining any licenses or subscriptions required for your environment.

8. Subcontractors

We may engage qualified subcontractors or service providers to help deliver the services. We remain responsible for services performed on our behalf under these Terms.

9. Intellectual Property

Our website content, methods, and materials are owned by Alpha Core. Upon full payment for an Engagement, you receive a license to use the deliverables prepared for you in the operation of your business. We retain ownership of our pre-existing tools, processes, templates, frameworks, and know-how, including the general skills and experience we develop. If you provide feedback or suggestions, you grant us a non-exclusive, royalty-free right to use them to improve our services.

10. Confidentiality

Each party agrees to protect the other's confidential information, to use it only as needed to perform or receive the services, and to return or destroy it on request. Confidential information does not include information that is or becomes public through no fault of the receiving party, was already known, is independently developed, or is rightfully received from a third party. Either party may disclose information when required by law, giving reasonable notice where permitted.

11. Data, Backups, and Security

You are responsible for maintaining current and independent backups of your systems and data. We follow reasonable practices to protect data we handle, but you acknowledge that no system, network, or security measure is completely secure and that we cannot guarantee that any system will be free of vulnerabilities or protected against every intrusion, malware, or cyberattack. To the fullest extent permitted by law, Alpha Core is not liable for the loss, corruption, or unauthorized access to data, except to the extent directly caused by our gross negligence or willful misconduct.

12. AI and Automation

Our AI and automation services may rely on third-party models and tools and can produce incomplete, inaccurate, or unexpected results. Automated outputs are aids to your decision-making, not substitutes for your own judgment. You are responsible for reviewing, testing, and approving automations and their outputs before relying on them, and for ensuring their use complies with applicable laws and the terms of any third-party provider. We do not warrant that any automation will be error-free or achieve any particular result.

13. Warranties and Disclaimers

We provide our services in a professional and workmanlike manner. Except as expressly stated in a signed Engagement, our website and services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee specific business outcomes, uninterrupted operation, or that all defects will be corrected. Where we provide a limited warranty in an Engagement, your sole and exclusive remedy is re-performance of the affected services.

14. Limitation of Liability

To the fullest extent permitted by law, Alpha Core and its owners, employees, and subcontractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, or data, arising out of or relating to the services or these Terms, under any theory of liability, even if advised of the possibility of such damages. Our total aggregate liability for all claims arising out of or relating to an Engagement will not exceed the fees you paid to us for that Engagement.

15. Indemnification

You agree to indemnify, defend, and hold harmless Alpha Core and its owners, employees, and subcontractors from and against any claims, damages, liabilities, losses, and expenses, including reasonable attorneys' fees, arising out of or relating to your misuse of the services, your content, systems, or data, your breach of these Terms, or your violation of applicable law or third-party rights.

16. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, power or internet outages, failures of third-party providers or platforms, labor disputes, cyberattacks, or government actions.

17. Term, Suspension, and Termination

Either party may end an Engagement as provided in the applicable agreement. We may suspend or terminate services for non-payment or for your material breach. Fees for work performed up to the date of termination remain due. Provisions that by their nature should survive termination, including confidentiality, intellectual property, data and security, disclaimers, limitation of liability, and indemnification, will continue to apply.

18. Independent Contractor

Alpha Core performs services as an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between the parties.

19. Dispute Resolution, Governing Law, and Venue

The parties will first try in good faith to resolve any dispute informally by contacting each other. These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The exclusive venue for any dispute arising out of these Terms or our services will be the state or federal courts located in Tarrant County, Texas, and the parties consent to their jurisdiction. In any action to enforce these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.

20. General

These Terms, together with any signed Engagement, are the entire agreement between the parties regarding the services and supersede prior discussions. If any provision is held unenforceable, the remaining provisions stay in effect, and the unenforceable provision will be enforced to the maximum extent permitted by law. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to a successor in connection with a merger, acquisition, or sale of assets. These Terms create no third-party beneficiaries. Section headings are for convenience only.

21. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent version. Your continued use of our website or services after an update constitutes acceptance of the revised Terms.

22. Contact Us

If you have questions about these Terms, contact us: